Hub FAQs
How should I store gel & hybrid ink pens?
Gel and hybrid inks are more sensitive to storage than traditional inks. Always retract the pen when not in use, especially when storing upright. Proper storage helps prevent pressure on the tip and keeps ink flowing smoothly.
Whatβs special about anti-fraud ink?
Anti-fraud ink is made to help deter alterations once it hits the page. For best results, write with steady, consistent pressure and avoid writing on slick or coated surfaces. Once itβs down, itβs designed to stay put.
How should I store my pen when not in use?
Always retract the pen before storing it. This is especially important for gel and hybrid ink pens, as upright storage with the tip extended can impact ink flow and tip performance.
Whatβs the best way to extend the life of my pen?
Retract the pen when not in use, avoid pressing too hard when writing, and store it in a cool, dry place away from direct heat or sunlight.
Do you offer ink cartridge refills?
Many of our pens are refillable. Check the product details to see if refills are available and compatible with your pen style.
How can I get the best writing performance?
Use light to moderate pressure when writing. Gel and hybrid inks are designed to flow smoothly, so pressing harder wonβt improve performance and may shorten the life of the tip.
Why should I avoid leaving my pen extended?
Leaving the tip extended can cause unnecessary wear on the point and may affect ink flow over time, especially during storage.
What should I do if my pen skips or stops writing?
Try gently scribbling on scrap paper to restart ink flow. Make sure the pen is fully retracted during storage and capped when applicable.
Can temperature affect pen performance?
Yes. Extreme heat or cold can impact ink flow. For best results, store pens at room temperature.